Location: 212 Adelaide
Website: http://www.thegourmetburgerco.com/
Cuisine: North American
Meal: dinner
My thoughts:
My coworker DQ and I were in the mood for some comfort food - namely SPF - after a long, exhausting and problem-filled week of work.
We wandered for a while and stumbled upon this place. It was 4:30 on a Friday afternoon and the place was empty - not quite peak dinner hours, but still, it should have been a sign of things to come.
We ordered a burger combo and upgraded the fries to sweet potato fries. I didn't try the burger so I can't speak to the quality of that.
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But I can speak to the customer service. After we were brought our food, we realized the fries didn't come with a dipping sauce. We had a couple of fries with the ketchup that was available on every table, but it lacked the tang that tastes so good with SPF. So then we headed to the empty counter and made several futile attempts with the same lady who had taken our order who was now in the kitchen to ask for dip. She finally waved a young girl over to help us, who gave us a tiny dollop of aioli in a paper cup. When we finished it and asked for more, the girl gave us another tiny dollop and asked us to pay $1 for it! When I questioned her why she was charging us, she made it seem like she did us a huge favour for not charging us for the first one. Cheapskates!
The fries themselves were thin and soggy. Blech. Never coming back.
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